Shipping and Returns Policy
1. Billing and Shipping Policy
Mode of Payment
You can pay online securely via credit card, debit card, UPI, eWallets or net banking though PayUMoney. Cash on delivery is also available. The option will be available in the ‘Cart’ or ‘Checkout’ page. In case of online payment, once the funds are successfully received, we will dispatch your order.
Time Of Delivery
Most orders will be shipped between 2-7 business days, depending on the availability of stock and also depending on the location.
How do I track the delivery status?
Once your order is shipped, please contact us with reference to your invoice number/tracking number and we will update you with the delivery status. You can also track it using the link in the website footer.
Please note that each shipment of items in an order requires an adult’s presence upon delivery. If there is any change in the delivery address, please contact us.
What happens if I am not at my delivery address at the time of delivery?
We will contact you prior to delivery to confirm the time of delivery. However, if nobody is at the address of shipment, we will contact you to reschedule the date and time of shipment. We will not leave your shipment unattended. We may give it to the security staff on your behalf.
Do I have to receive the parcel personally, or can someone else sign for it?
People in your household can receive the parcel but they will be asked for some validation of identification like name and relation.
Out of stock items and Pre-Orders
Orders will not be placed when the products are out of stock. There will be a button to “notify me when available” – enter your email address to get a notification on when the product is back in stock.
Warranty on products
As this is a clothing item, warranty is not applicable on these products.
2. Returns and Replacement Policy
Do we offer returns?
At the moment, we do not offer a return or refund. However, we have a 3 day replacement policy. We will replace your product with an exact fresh one within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Aside : We do not offer returns on orders shipped via Ete Priority Express, if opted for.
How can I replace a product ordered from Ete?
To replace a product purchased on shopete.in, please write to us. Please tell us the reason for your replacement and type of defect. We will replace your product with an exact fresh piece.
Limits of replacement
You can replace any product bought from shopete.in before the product is opened and used and the packaging is not thrown. This should be done within 3 days from the date of invoicing. Please keep the item in its original condition, with brand outer box, MRP tags attached, and original accessories in manufacturer packaging for a successful return pick-up. If the product is used or packaging is thrown, it will not be acceptable for replacement.
How and when will I get my replacement?
We will initiate the replacement process alongside receiving the returned items. The replacement item will be shipped to you after we have received and inspected the defect in the returned item. In case the defect is not legitimate we will ship the same product back to you.
You may cancel your order before your order has shipped by contacting us.
What policy breach procedures we have in place
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Ete
9, Kasturba Gandhi Marg, New Delhi – 110001, INDIA
Ph: +91 98181-10249